Returns

Returns & Refunds policy

1. Return & Exchange Period

You can return or exchange a product within 7 to 14 days from the date of purchase.

The product must be unused, in its original condition, with all accessories and packaging intact.

2. Eligible Cases for Return or Exchange

If the product is defective or damaged upon arrival.

If you received the wrong product or it does not match the description.

In some cases, a return fee may apply for non-justified returns.

3. Non-Returnable Products

Products that have been used or damaged after delivery.

Custom-made or personalized items.

4. Refund Process

Refunds will be processed through the original payment method within 7 days after approval.

Refunds will be transferred to a bank account or e-wallet for cash-on-delivery orders.

Customized items are not eligible for returns, exchanges, or refunds under any circumstances.

5. To Request a Return or Exchange

Contact us through our email pearl.officialll@gmail.com

Thank you for choosing Pearl!